About Us - Uplift Global BPO

Outsourcing that feels in-house.

At Uplift Global, we don’t just fill roles — we embed high-performing, long-term talent into your operations. Our approach blends people-first onboarding with powerful systems and tools, including AI, to help your business scale efficiently.

We integrate AI to enhance performance, streamline operations, and drive smarter outcomes — for both our clients and our teams. It’s all about working more efficiently, with the right support in place from day one.

A BPO partner that feels like part of your team.

At Uplift Global, we provide offshore support that functions as a true extension of your in-house operations. Headquartered in the Philippines with a U.S. presence, we proudly support businesses across the U.S., UK, Canada, and Australia.

With 100+ years of combined leadership experience, our team builds trust, drives performance, and scales operations—without sacrificing quality, connection, or control.

We specialize in outsourcing solutions for companies that want efficiency without compromise. From customer support to back-office operations, we embed high-performing talent into your workflows to help your business grow with confidence.

And as the future of work evolves, so do we—leveraging AI and automation to optimize results, boost efficiency, and power smarter operations.

Our mission? To deliver outsourcing that’s strategic, seamless, and people-first—so you can focus on what you do best.

What drives us forward.

The foundation behind how we lead, collaborate, and deliver at scale.

Mission

To empower businesses with custom-fit solutions that boost performance, streamline operations, and unlock new potential—blending global talent, strategic onboarding, and human-first support.

Vision

To become the trusted outsourcing partner for forward-thinking businesses worldwide—known for our people, chosen for our quality, and respected for scaling with intention.

Core Values

We lead with empathy, operate with integrity, and deliver with precision.We believe in partnership over hierarchy, progress over perfection, and staying flexible in a world that never stops changing.

Led by experience. Driven by people.

Behind every Uplift solution is a team of experienced BPO professionals committed to your success. We bring decades of industry insight, hands-on leadership, and a shared passion for client satisfaction, quality service, and innovation.

95%

Client Retention Rate

100+

Years of Combined Leadership

4

Countries Served

Jack Baldwin

Founder & Managing Director

Jack brings over two decades of experience in the global BPO industry, with deep expertise in customer experience, operations, and outsourcing strategy. He founded Uplift Global with a vision to modernize outsourcing—making it more human, more aligned, and more effective for today’s business landscape. Jack remains closely involved in both client partnerships and company strategy, ensuring Uplift consistently delivers on its promise of high-quality, fully integrated support.

Sandy Parrenas

Director of Administration (Finance & HR)

Sandy leads both finance and HR with sharp insight and a big-picture mindset. With a background in accounting, financial planning, and workforce management, she ensures Uplift operates with precision—aligning budgets, teams, and operational goals to support client success. She also plays a key role in nurturing a strong internal culture rooted in care and high performance.

John Martinez

Site Manager

With over 15 years in outsourcing leadership, John oversees our day-to-day site operations. Known for his calm, client-focused leadership style, he’s a builder of motivated, high-performing teams. John ensures service delivery is consistent, efficient, and aligned with client KPIs—while fostering a culture of ownership and accountability across all levels.

Myth Adizas

Process Excellence Manager

With 20+ years of experience in process optimization and quality assurance, Myth is the engine behind Uplift Global’s continuous improvement systems. She analyzes workflows, implements best practices, and ensures each engagement runs efficiently. Her strategic, performance-focused mindset helps clients maximize ROI while maintaining high operational standards.

Built with trust. Backed by results.

“Uplift’s team integrated seamlessly with our operations. Their understanding of the Telco space and proactive approach helped us reduce handle time and boost first-call resolution significantly.”

“Accuracy and speed are everything in order processing, and Uplift delivers on both. Their team streamlined our workflow, minimized errors, and kept our customers happy.”

“Our VA from Uplift is a rockstar—efficient, creative, and totally in sync with our goals. They’ve taken repetitive tasks off our plate so our team can focus on strategy.”

“Uplift provides reliable, detail-oriented paralegal support. From document prep to legal research, their team upholds our firm’s high standards while reducing turnaround time.

Ready to scale with confidence?

Get in touch today to build your team, streamline operations, and scale with strategy.